Unhappy with a product? We are pleased to accept a return if you are not pleased with a product you receive. Just call our Customer Service Department to obtain authorization. From time to time manufacturers may change product specifications during the life of the catalogue. We will ship a new item if comparable or substitute an item of equal or better value. If you are not completely satisfied with the substitution, we will make it right.

PLEASE COMPLAIN - We listen to our customers and will use your comments to improve our services. When you help us by letting us know when you are unhappy, everyone benefits!

Customer Service Contact:

Hours: 8:30 am – 5:00 pm Eastern Time

Phone: 416-293-0312 or toll free 1-800-268-4011

Fax: 416-293-9543 or 1-800-482-7905

Email: service@louisekool.com

Showroom: 1-10 Newgale Gate
                      Scarborough, Ontario
                      M1X 1C5

Visit our Showroom and receive a 10% discount on carry out orders!